Refund & Return Policy

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At Eric & Eloise, each piece is carefully inspected and packaged before shipment.

 

Due to the nature of our unique décor products, all sales are final.

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No Returns, Refunds, or Exchanges

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We do not accept returns, offer refunds, or provide exchanges for:

• Change of mind

• Incorrect selection

• Ordering the wrong size or quantity

• Preference changes after purchase

• Any reason unrelated to damage during shipping

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Please review all product descriptions, dimensions, and details carefully before placing your order.

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Damaged Items

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If your item arrives damaged, please contact us within 14 days of delivery. To be eligible for assistance, you must provide:

• Order number

• Photos of the damaged item

• Photos of the packaging and shipping box

• Any additional information requested to evaluate the claim

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After reviewing the provided documentation, we will determine the appropriate resolution, which may include a replacement, repair option, or another solution at our discretion.

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Important Notes

• Damage claims submitted more than 14 days after delivery cannot be accepted.

• We are not responsible for damage caused after delivery, improper installation, accidents, misuse, or normal wear and tear.

• Slight variations in finish, texture, or appearance are not considered defects and reflect the uniqueness of artisan-designed products.

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By purchasing from Eric & Eloise, you acknowledge and agree to this Refund & Return Policy.